Refund Policy

How do I return unwanted or unsuitable items?

If you simply change your mind about the item you have bought from us online, you can return it to us for a refund (the initial delivery charges are non-refundable) or an exchange within 14 days from the date you bought it.

Items must, however, be in a resalable condition and:

  • Parts must be unused
  • Pre-Packed items must be unopened for example 1lb bags of rubber bands

We also reserve the right to charge an administration fee to cover incidental expenses such as re-stocking and packaging materials.

This does not affect your statutory rights in respect of faulty or damaged products or your cancellation rights.

If the item you have bought is faulty, damaged or incorrect, we will arrange for the collection of the parts and either refund, re-send or exchange parts at your choice.

If you have any questions regarding this procedure please call us on 0845 652 1517 or email